Shipping policy

Shipping Policy


Processing Times

All orders are processed within 1–3 working days (excluding weekends and bank holidays). During busy periods such as product launches, sales, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

UK Shipping

We currently ship across the United Kingdom using trusted courier services.

Estimated Delivery Times

  • Standard Shipping: 2–5 working days
  • Express Shipping: 1–2 working days

Delivery times are estimates and may vary depending on courier delays or peak periods.

International Shipping

International shipping may be available on selected products. Shipping costs and delivery times will be calculated at checkout based on your location.

Please note:

  • Customers are responsible for any customs fees, import duties, or taxes charged by their country.
  • We are not responsible for delays caused by customs clearance.

Shipping Costs

Shipping prices are calculated at checkout based on:

  • Delivery location
  • Package size/weight
  • Shipping method selected

We may occasionally offer free shipping promotions.

Order Tracking

If tracking is included with your shipping method, you will receive tracking details via email once your order has been dispatched.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice a mistake, contact us as soon as possible and we will do our best to update it before dispatch.

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us and we will assist in resolving the issue with the courier.

We are not responsible for delays caused by:

  • Courier issues
  • Severe weather
  • Customs processing
  • Incorrect customer information

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item and packaging

We will work quickly to resolve the issue.

Contact Us

For any shipping-related questions, please contact us via your Shopify contact page or email address.